Quill Quest
Official Event & Ticketing Platform
Cancellation Policy
This Cancellation Policy explains the procedure and conditions for cancelling tickets booked through Quill Quest. It applies equally to both official websites listed below.
All customers booking tickets through either website are subject to the same cancellation rules, refund percentages and procedures.
1. Requesting Ticket Cancellation
Customers who wish to cancel a ticket must submit a cancellation request to Quill Quest through the contact details published on our official Contact Us page.
Please include the following information:
- Your full name.
- Your ticket ID or booking reference.
- The email address used during booking.
- The name and date of the event.
- Your cancellation request.
2. Cancellation and Refund Schedule
Refund eligibility depends on how many days remain before the scheduled event date when Quill Quest receives your cancellation request.
| Cancellation Timing | Refund Percentage |
|---|---|
| 5 days or more before the event | 90% |
| 3–4 days before the event | 50% |
| 1–2 days before the event | 30% |
| On the event date (Day 0) | 0% |
Important: No refund is available for cancellation requests received on the event date. The applicable refund percentage is determined by the cancellation request’s receipt date and time.
3. Calculation of Refund Amount
The refund percentage is calculated on the ticket amount paid for the eligible booking. Any separately disclosed non-refundable processing or payment charges, where applicable and legally permitted, may be excluded from the refund calculation.
4. Cancellation Confirmation
A cancellation request will be reviewed against the booking and payment records. Customers should retain their ticket ID and booking reference until the request has been acknowledged or resolved by Quill Quest.
5. Refund Processing
Where a refund is eligible, it will be initiated after verification of the booking and payment. Refunds will be returned through the original payment method wherever supported.
The time taken for funds to appear in the customer’s account depends on the payment provider or bank.
6. Duplicate or Failed Payments
If a payment is deducted more than once for the same booking, or payment is successful but a ticket is not issued, customers should contact support with their transaction reference and booking details for verification and resolution.
7. Event Cancellation by Quill Quest
If Quill Quest cancels an event, affected ticket holders will be informed about the applicable refund or alternative arrangements. These arrangements will be handled in accordance with applicable law.
8. Event Postponement or Rescheduling
If an event is postponed or rescheduled, customers will be informed of the revised arrangements and any applicable cancellation or refund options.
9. Policy Applicability
This policy applies equally to ticket bookings made through https://thequill.quest/ and https://quillquest.in/. Using either website does not change the applicable refund schedule.
10. Changes to This Policy
Quill Quest may update this policy when necessary. The latest version will be published on our official websites. Any updates will be applied in accordance with applicable law.
11. Contact Us
For ticket cancellation requests, refund enquiries, payment verification or booking-related assistance, please contact Quill Quest using the business contact details listed on our Contact Us page.
Official websites:
Home
https://quillquest.in/