Quill Quest

Privacy Policy

Quill Quest respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when using our websites and services.

This Privacy Policy applies equally to both official Quill Quest websites, including their event registration and ticket-booking services.

1. Information We Collect

Depending on how you use our services, we may collect the following:

• Personal information: Name, email address and phone number.
• Booking information: Event selection, ticket ID, booking reference and ticket quantity.
• Payment information: Transaction reference, payment status, amount and information required to verify a payment.
• Communication information: Messages or enquiries you send to our support team.
• Technical information: Browser, device, log and website usage information, where collected.

2. How We Use Your Information

We may use your information to:

• Process event registrations and ticket bookings.
• Verify payments and issue tickets.
• Send booking confirmations, tickets and event updates.
• Process eligible ticket cancellations and refunds.
• Respond to customer enquiries and provide technical support.
• Maintain website security and help prevent fraudulent activity.
• Meet applicable legal, accounting and regulatory requirements.

3. Payments and Financial Information

Payments may be processed through third-party payment service providers or the payment methods offered during checkout. We may receive transaction references and payment status information needed to verify bookings and resolve payment issues.

Do not share your UPI PIN, ATM PIN, banking password, card PIN or one-time password with anyone claiming to represent Quill Quest. We do not request these credentials through our website forms.

Payment service providers may process information under their own privacy policies and applicable terms.

4. Sharing of Personal Information

We do not sell your personal information. We may share relevant information when reasonably necessary with:

• Payment providers for transaction processing and verification.
• Website hosting, security and technical service providers.
• Email or communication providers for booking notifications.
• Authorised event personnel for ticket verification and entry management.
• Government authorities or other parties where required or permitted by law.

Information shared will be limited to what is reasonably necessary for the relevant purpose, subject to applicable law.

5. Cookies and Technical Data

Our websites may use cookies or similar technologies to support login sessions, remember preferences, maintain security and improve website functionality. You can manage cookies through your browser settings, although disabling certain cookies may affect some features.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no online service can guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to manage bookings, provide services, resolve disputes, maintain required records and comply with applicable legal obligations. Information may be deleted or anonymised when it is no longer required, subject to applicable retention requirements.

8. Your Privacy Rights

Subject to applicable law, you may contact us to request access to or correction of your personal information, request deletion where permitted, or raise a concern about how your information is handled.

We may need to verify your identity before acting on a request. Certain information may need to be retained where required by law or necessary to resolve a legitimate dispute.

9. Third-Party Websites and Services

Our websites may link to third-party payment services or external websites. Quill Quest does not control the privacy practices of independently operated third-party services. Please review their respective policies before providing information.

10. Children’s Privacy

Our services are not intended to collect personal information from children in violation of applicable law. Where an event permits participation by minors, applicable age requirements and consent obligations must be followed.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, security practices or legal obligations. The updated version will be published on our official websites with its revised effective date.

12. Contact Us

For privacy questions, requests or complaints relating to personal information, please contact Quill Quest using the verified business contact details published on our Contact Us page.

Official websites:
https://thequill.quest/
https://quillquest.in/