Quill Quest
Official Event & Ticketing Platform
Refund Policy
Quill Quest aims to provide a clear and transparent refund process for event ticket bookings. This policy explains the refund percentages, cancellation procedure and payment-related support available to customers.
This Refund Policy applies equally to ticket bookings made through both official Quill Quest websites.
1. Ticket Refund Schedule
Customers may request cancellation of their tickets according to the following schedule, based on the time remaining before the scheduled event date.
| Cancellation Timing | Refund |
|---|---|
| 5 days or more before the event | 90% |
| 3–4 days before the event | 50% |
| 1–2 days before the event | 30% |
| On the event date (Day 0) | 0% |
Important: No refund is available for cancellations requested on the event date. The applicable refund percentage is determined by when Quill Quest receives the cancellation request.
2. How the Refund Is Calculated
The applicable refund percentage is calculated on the ticket amount paid for the eligible booking. Any separately disclosed non-refundable processing or payment charges, where applicable and legally permitted, may be excluded from the calculation.
3. How to Request a Refund
To request a ticket cancellation and refund:
- Contact Quill Quest through the official Contact Us page.
- Provide your ticket ID or booking reference.
- Provide the email address used during booking.
- Specify the event and clearly request cancellation.
- Provide your transaction reference if requested for verification.
Your request will be reviewed to verify the booking, payment status and eligibility under this policy.
4. Refund Processing
Eligible refunds will be initiated after the booking and payment have been verified. Refunds will be returned through the original payment method wherever supported.
The time taken for the refund to appear in your account may depend on the payment provider or bank. Customers should retain their transaction reference until the refund has been received.
5. Duplicate Payments
If a customer is charged more than once for the same booking, the additional transaction should be reported to Quill Quest. The transactions will be reviewed, and any confirmed duplicate payment will be handled appropriately.
6. Payment Successful but Ticket Not Issued
If your payment is deducted but your ticket is not issued, please contact our support team with your booking details and transaction reference. We will verify the payment and assist with ticket issuance or the applicable resolution.
7. Event Cancellation by Quill Quest
If Quill Quest cancels an event, affected ticket holders will be informed about the applicable refund arrangements. Such arrangements will be communicated separately, taking into account the circumstances and applicable legal requirements.
8. Event Postponement or Rescheduling
If an event is postponed or rescheduled, customers will be informed about the revised arrangements and any applicable cancellation or refund options.
9. Non-Eligible or Disputed Requests
Refund requests may require additional verification if booking information is incomplete, payment status is unclear or the request cannot be matched to a valid ticket. This does not affect any rights customers have under applicable law.
10. Policy Updates
Quill Quest may update this Refund Policy when necessary. The latest version will be published on our official websites. Any changes will be applied in accordance with applicable law.
11. Contact Us
For refund requests, cancellation enquiries, duplicate payments or payment verification issues, contact Quill Quest using the business contact details published on our Contact Us page.
Official websites:
Home
https://quillquest.in/